Telecommunication Software Solutions
OSS/BSS integration, network analytics, and customer platforms at carrier scale. Built for the data volumes and uptime requirements telecom actually operates under.
Hear a Demo CallAI Call Agents, Billing Systems & Telecom Customer Self-Service Platforms
Telecom customers call when self-service has already failed them, which means the call is the last chance to keep them. Most operators answer a fraction of inbound volume at peak, and every abandoned call is a churn event with a cost attached.
We build the systems that handle it AI voice agents that resolve routine calls end to end, self-service portals that reduce the calls in the first place, and billing platforms that stop generating the disputes driving the volume. Integrated with the OSS/BSS and telephony infrastructure you already run.
Our telecommunication software services
AI Call Agents & IVR
We deliver expert ai call agents & ivr solutions tailored for Telecommunication businesses, helping you modernize, scale, and stay competitive.
Learn moreBilling & Subscription Systems
We deliver expert billing & subscription systems solutions tailored for Telecommunication businesses, helping you modernize, scale, and stay competitive.
Learn moreNetwork Analytics Dashboards
We deliver expert network analytics dashboards solutions tailored for Telecommunication businesses, helping you modernize, scale, and stay competitive.
Learn moreCustomer Self-Service Portals
We deliver expert customer self-service portals solutions tailored for Telecommunication businesses, helping you modernize, scale, and stay competitive.
Learn moreVoIP Integration
We deliver expert voip integration solutions tailored for Telecommunication businesses, helping you modernize, scale, and stay competitive.
Learn moreTelecom API Development
We deliver expert telecom api development solutions tailored for Telecommunication businesses, helping you modernize, scale, and stay competitive.
Learn moreKey Outcomes
24/7 Call Coverage
AI voice agents handle inbound volume around the clock without staffing [X]% of calls resolved without human handoff.
Reduced Churn
Self-service portals and proactive notifications keep customers informed before they call to complain. [X]% reduction in support contacts.
Cost Per Contact
Automated billing and call handling cut the cost of routine interactions [X]% reduction in cost per resolved contact.
What We've Built
AI virtual phone assistant and call handling platforms
Telecom billing and subscription management SaaS
Customer self-service mobile apps for telecom providers
Network monitoring and performance analytics dashboards
Telecom provider websites with service plan configurators
Our Process
Discovery & Strategy
We evaluate BSS/OSS integration touchpoints, SIP/VoIP protocols, and carrier-grade reliability standards.
Solution Design
Designing low-latency voice agent dialog trees, self-service billing portals, and real-time call management flows.
Development & Build
Engineering WebSockets voice streams, Twilio/VoIP bridges, and automated billing engines in 2-week sprints.
Testing & QA
Stress testing concurrent calls, audio latency benchmarks (sub-500ms target), and CDR billing accuracy checks.
Launch & Support
High-availability deployment with failover routing, active call quality monitoring, and 24/7 support.
How We've Solved It for Telecommunication
Real projects, real outcomes. See how we've helped Telecommunication businesses modernize their operations and build software that actually works.
View All Case StudiesMore Industry Case Studies
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More Industry Case Studies
More case studies coming soon for this industry.
Our tech stack for telecommunication software
OpenAI
LangChain
PythonReady to Get Started?
Let's discuss how we can help your Telecommunication business grow with custom software.
Frequently Asked Questions
Yes we built Aozic.ai, an AI phone assistant handling appointment scheduling, order taking, and call forwarding on OpenAI and Twilio. Voice agents resolve routine calls end to end and hand off to a person when the caller needs one.
Yes rating, invoicing, proration, and dunning for prepaid, postpaid, and hybrid plans, with CDR mediation through to an invoice a customer can actually read. Most billing disputes start with an unclear invoice rather than an incorrect one.
Yes plan management, usage visibility, billing, and support, integrated with your OSS/BSS through TM Forum Open APIs where available. Designed to remove the reason for the call, which is the only durable way to reduce contact volume.
Yes Twilio, Vonage, Bandwidth, and Telnyx, plus direct SIP and WebRTC integration. Including the parts that aren't in the quickstart: NAT traversal, codec negotiation, jitter handling, and STIR/SHAKEN attestation.
Multi-region deployment with automated failover, latency budgets defined and monitored rather than assumed, and load testing at peak concurrent call volume. For voice specifically, latency and jitter matter more than raw uptime a call that connects but lags is a failed call.
By being tested against real call recordings rather than scripted audio. We evaluate accuracy on a held-out set of actual calls including noise, accents, and interruptions, and tune the confidence threshold for handing off to a person rather than guessing.
Inbound call handling carries limited exposure. Outbound AI calling falls under TCPA consent requirements, and the FCC has confirmed AI-generated voices count as artificial voices under that rule. We build disclosure, consent capture, and opt-out handling into deployments and we'll flag where your use case needs legal review before engineering.
Per-minute costs across speech-to-text, the language model, and telephony typically [$X] per call at current pricing. We model expected volume during discovery so you can compare against your cost per human-handled contact before committing.